Service & Support


Many folks know they want a fireplace, stove or insert, but are not sure what they are specifically looking for. Browse this section to request a service call and find answers to commonly asked questions regarding maintenance, installation, purchasing, operation, service and more.


Yes, the gas fireplaces will operate in a loss of power.  If your fireplace has battery back-up system you will need to have batteries in the battery back-up.  If your fireplace is equipped with fan kit or lights, those items will not work in loss of power

It is recommended that all fireplaces to be installed by trained installers.  A gas fireplace is something that is 100% safe when installed properly, but it should only be done by knowledgeable and trained technicians.  Failure to have the fireplace installed by a qualified installer will void the Limited Lifetime Warranty of the fireplace.

Unfortunately, the answer to this question varies greatly and it is always best to talk with a professional in order to understand the scope and your options. The budget for a replacement could vary depending on the size of fireplace you are replacing the old with, if reframing is needed, how it’s being vented etc.


At Metro, it is our mission to keep your family warm and stylish for years to come. Our professional staff of professional service technicians is the most dependable in Iowa, offering you a wealth of fireplace, stove and insert knowledge. No issue or question is too big or too small.

We want your hearth and home products to continue to look great and operate flawlessly. If you are unable to find what you are looking for, please do not hesitate to reach out and we will respond to you within 24 hours during weekdays or 48 hours during the weekend.

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